Managing Emotions in the Workplace

Participants will learn how to: 

• Weed through the vast array of emotions — and separate the good from the bad
• Maintain emotional balance and stay in control
• Identify and understand others' "hot button" issues
• Create a positive outcome from an emotionally charged situation
• Utilize the social and emotional potential of your team to improve performance
• Achieve greater personal effectiveness through self-management tools and techniques

Duration: 2 days                                    

Audience: Professionals at all levels